Insight into the power of the Emailage network
Since the start of 2020, many of us have been asked to do things differently. While we’re #stayingin, we’re buying more online. With the spike in e-commerce volumes new fraud trends are emerging. Vice President of Product, Harshad Agashe shares what fraud we can see and why we can see it on the Emailage global network.
As part of the Emailage, a LexisNexis Risk Solutions Company virtual event series Harshad Agashe, VP of Product and Sarah Lewis, Director of Customer Success from Emailage discussed what fraud we can see and why we can see it on the Emailage global network.
What are the key learnings from today’s webinar?
Sarah Lewis: Today we want to provide you with insight into the power of the Emailage network. I talk to lots of customers at various different stages in their customer journey and sometimes there’s a misconception that Emailage is just a static look-up email service. This is certainly not the case. It is so much more than that. That’s what we really want to share with you today. We will show you how a fraudulent email starts its journey and moves through our network. Hopefully that will help you understand that our network is made up from dynamic data and is constantly evolving.
Can you explain the journey of a fraudulent email in our network? Based on a specific use case.
Harshad Agashe: Emailage saw this individual email address: email@example.com. We saw it for the first time from an airline in Latin America on May 21st 2019. We approved the first transaction as we didn’t have any history on the email address, it seemed legitimate. Then we saw it on a payment provider on the same day, but with an IP address from a proxy which was risky. Then there were a couple other signals. The address was a slightly higher risk as well. We then marked the second transaction as higher risk, and recommended that it be reviewed by the payment provider.
Then on May 23rd, two days later, we saw the same email being used on an airline in Mexico. At this point we had multiple data points to look at including velocity checks and this email was popping up across different industries and companies in a very short period of time. So at that point, we marked it as a high-risk email. Therefore, it fell into our risk band 6 category and we recommended a decline on the transaction. In the next seven days, we saw this email being used across almost eight different companies across South America and five different countries including Panama, Chile, Colombia, Costa Rica and US.
The email was also being used on proxies across different countries and the physical addresses used was across five different countries. The fraudsters had taken control on some shipping addresses as well including phone numbers. That’s primarily because the addresses have to match with the billing information on the card.
Fraudsters go to great lengths to create these digital identities using different phones, addresses etc. A network like Emailage is made up of a consortium of members with all our clients. They are the partners that contribute to the network. That’s the reason when you have a network like this, you get visibility into all these actions. That’s why we could stop eleven of the twelve fraud cases.
In the next three weeks, we received confirmation of the fraud from our clients that these transactions were actually fraud after they reviewed the transaction or received a chargeback. This is how our network works in action. Remember, it’s not just email addresses which we track, we also can do the same for a phone number, IP, shipping address or a billing address.
Sarah lewis: It just goes to show how powerful the IP addresses are in determining fraud as well. I know a lot of our listeners do understand but some clients that I’m working with at the moment are having difficulty with sending the IP address to Emailage for various reasons.
Harshad Agashe: Agreed, the IP address is a very predictive indicator of fraud. Phone numbers are also important. The more data you add to the identity, the better you can start connecting the dots.
I think that every data element adds value, which you should share. Additionally, as a client, each data point you share with us adds 20 to 30 percent capacity for us to return more predictive output data.
What is your key takeaway message to the audience?
Harshad Agashe: If we work together, then we can be very proactive in identifying fraud cases for you but this also benefits everyone else in the network. Ultimately, this makes the world a safer place. Let’s Outsmart Fraud. Together.