Customer experience (CX) is an important business initiative for many organizations with obvious benefits, like revenue and increased customer lifetime value, as well as for improvement to
As the holidays approach, merchants and financial institutions alike are working feverishly to complete preparations before the busy shopping season begins. However, this year’s preparations are complicated by two key
Today, businesses understand that fraud is age-old, and also eternal — it can never be totally eliminated. Adding to an already losing battle; on average fraud costs companies three dollars
Customer experience is king in our increasingly digital world. For merchants offering subscription-based digital services, such as streaming platforms and software providers, customer experience now starts before the first purchase.
We live in an era of instant gratification and one-click shopping. Customers expect results to be immediate, whether that means instant downloads, purchases approved in seconds, or credit applications processed
How important is the human element in an online fraud management strategy? It’s no secret that manual reviews slow down transaction times creating friction for your customers, but that doesn’t
Your e-commerce business is growing by leaps and bounds. This is shaping up to be your busiest year yet, and the holiday shopping season is right around the corner. Inventory
As e-commerce becomes increasingly instantaneous through the advent of digital deliveries and extremely expedited shipping, your customers are expecting near-immediate gratification on their purchases. Consumers want everything at their fingertips,