TRAVELOKA CASE STUDY

Confidently expand internationally with dynamic data

With a foundation in Indonesia, Traveloka is already a leading name in travel throughout Southeast Asia serving over 200,000 travel routes worldwide and the most popular travel app in the region – with over 40 million downloads. However, as they began to expand internationally they found themselves in need of additional dynamic data sources to enhance their customer verification process.

TRAVELOKA CASE STUDY

Confidently expand internationally with dynamic data

With a foundation in Indonesia, Traveloka is already a leading name in travel throughout Southeast Asia serving over 200,000 travel
routes worldwide and the most popular travel app in the region – with over 40 million downloads. However, as they began to expand internationally they found themselves in need of additional dynamic data sources to enhance their customer verification process.

TRAVELOKA CASE STUDY

Confidently expand internationally with dynamic data

With a foundation in Indonesia, Traveloka is already a leading name in travel throughout Southeast Asia serving over 200,000 travel
routes worldwide and the most popular travel app in the region – with over 40 million downloads. However, as they began to expand
internationally they found themselves in need of additional dynamic data sources to enhance their customer verification process.

BENEFITTING FROM THE NETWORK EFFECT

Operating a travel booking service in the Southeast Asia region presents a unique set of challenges. Traveloka has a robust customer authentication system based on phone numbers for new account openings. However, expanding into emerging markets meant encountering good customers who may have multiple phone numbers or pre-paid disposable devices.

Traveloka needed access to a global consortium of data to ensure good customers are approved without encountering friction or an unnecessary review processes.

In the case study, you’ll learn Traveloka was able to:

  • Enhance customer verification by implementing the Emailage EmailRisk Score to harness the power of the email address
  • Enhance their Know Your Customer (KYC) controls by analyzing data beyond phone numbers
  • Begin approving more customers faster by analyzing them against global data gathered from a variety of industries

“Our first customers in new markets create the foundation of our reputation, and they have a great influence in the success of our expansion efforts. Emailage’s solution gave us access to exactly the data we needed to expand internationally”

– Budi Waskita, Traveloka

BENEFITTING FROM THE NETWORK EFFECT

Operating a travel booking service in the Southeast Asia region presents a unique set of challenges. Traveloka has a robust customer authentication system based on phone numbers for new account openings. However, expanding into emerging markets meant encountering good customers who may have multiple phone numbers or pre-paid disposable devices.

Traveloka needed access to a global consortium of data to ensure good customers are approved without encountering friction or an unnecessary review processes.

In the case study, you’ll learn Traveloka was able to:

  • Enhance customer verification by implementing the Emailage EmailRisk Score to harness the power of the email address
  • Enhance their Know Your Customer (KYC) controls by analyzing data beyond phone numbers
  • Begin approving more customers faster by analyzing them against global data gathered from a variety of industries

“Our first customers in new markets create the foundation of our reputation, and they have a great influence in the success of our expansion efforts. Emailage’s solution gave us access to exactly the data we needed to expand internationally”

– Budi Waskita, Traveloka

“Our first customers in new markets create the foundation of our reputation, and they have a great influence in the success of our expansion efforts. Emailage’s solution gave us access to exactly the data we needed to expand internationally”

– Budi Waskita, Traveloka