eCommerce White Paper

Winning with PSD2:
Delight eCommerce Customers
& Deter Fraud Simultaneously

eCommerce White Paper

Winning with PSD2: Delight eCommerce Customers & Deter Fraud Simultaneously

In an increasingly digital world, card-not-present (CNP) eCommerce transactions have grown exponentially — and so has the fraud risk. In 2018, CNP fraud expanded 27% costing retailers and banks more than £390 in the UK alone. Additionally, new regulations including the second Payments Services Directive (PSD2) and Strong Customer Authentication (SCA) are making an already complex ecosystem even harder to navigate for retailers, payment processors and consumers they mutually serve.

Revenue from eCommerce sales is anticipated to grow to more than £442 million ($600 million US) in 2020 as consumer buying trends continue to favor seamless transaction experiences and one-click purchases. While there’s much to be gained in participating in the digital transaction environment, financial institutions are simultaneously accountable to prevent fraud in accordance with PSD2.

While the opportunity of eCommerce and the responsibilities of complying with PSD2 may seem at odds with one another, implementing solutions like a Digital Identity Score can help retailers identify customers with active intelligence, giving you the ability to delight customers and deter fraudsters in tandem.

  • The latest fraud trends in eCommerce
  • The total cost of fraud: more than just lost sales and operational costs
  • The impact of the second Payment Services Directive (PSD2) and Strong Customer Authentication (SCA)
  • The best practices for integrating machine learning and dynamic data in digital identity verification

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